Support
Operated by ClientValley OÜ (Estonia)
Last Updated: 14 September 2026
EELO is a self-guided wellness app for adults. It is not a medical device, not therapy, and not an emergency service. If you are in crisis or thinking about harming yourself or anyone else, call 988 or 911, or go to the nearest emergency room.
Contact us
Email eeloocd@gmail.com. We read every message and aim to reply within 3 business days.
ClientValley OÜ, Tallinn, Estonia. Registry code 14802223.
Subscriptions and billing
If you subscribed through the Apple App Store, Apple is the merchant of record. Manage, change, or cancel in iPhone Settings, then your name, then Subscriptions. You can also open Settings in the EELO app and tap Manage subscription. We cannot issue App Store refunds. Those are handled by Apple.
Account and data
Deleting the app from your phone does not delete your account. To delete your account and data, use Settings, then Edit profile, then Delete account, or email us. Deletion is permanent.
If you lose both your password (or sign-in) and your recovery code, encrypted practice content cannot be recovered by anyone, including us. You can start fresh: EELO issues a new recovery code so you can keep using the app, but the old encrypted entries are permanently deleted. Your account and subscription stay. Details are in the Privacy Policy.
If you need urgent help
EELO is not monitored and cannot detect a crisis in your entries.
- Immediate danger: call 911
- Suicide and Crisis Lifeline: call or text 988
- Crisis Text Line: text HOME to 741741
More resources are listed in the EELO app under Settings, then Crisis resources.